Shipping service

Savenaca Vakaliwaliwa,Suva | Tuesday, June 6, 2017
A FRIEND requested that I place a complaint in this column regarding the pathetic customer service of a certain shipping company.

He came from Lautoka to board the vessel which was to depart from Suva at 2pm on Saturday.

The company had instructed via radio announcement that passengers should check in early as departure was at 2pm.

My friend got really frustrated when he and other passengers had to hang around the wharf from 2pm and at 10pm, he rang me up to say that they still had not departed.

He is appealing to shipping authorities to take action so that shipping companies do not let passengers suffer unnecessarily, spending long hours at the wharf waiting to board a shipping vessel.

Home | Top